FAQs
Frequently Asked Questions (FAQs)
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Ordering
1. How do I place an order?
To place an order, simply browse our shop, select the product you like, customise it with your personalisation options, and add it to your cart. Once you're ready, proceed to checkout to complete your purchase.
2. Can I place an order over the phone or via email?
Yes, you can place an order by contacting us through phone, email, or social media. Our customer service team will assist you with your order.
3. Can I make changes to my order after it has been placed?
Please contact us as soon as possible if you need to make any changes. We will do our best to accommodate your request if the order has not yet been processed.
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Personalisation
4. How do I personalise my gift?
Each product page has options for customisation where you can input names, dates, or any special message you want to include. Please follow the instructions on the product page.
5. Is there a limit to the number of characters I can use for personalisation?
Yes, each product has a specific character limit for personalisation. This information is provided on the product page under the personalisation options.
6. Can I see a preview of my personalised item?
We can offer previews of customised items, but our detailed product descriptions and images should also give you a good idea of what to expect.
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Shipping and Delivery
7. What are the shipping options available?
We offer standard and express shipping options. You can choose your preferred option at checkout.
8. Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination. Please see our Shipping Policy for more details.
9. How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen. Standard shipping within Ireland typically takes 3-5 business days, personalised items and large orders can take up to 3 weeks, while international shipping times may vary.
10. Can I collect my order from your workshop?
Yes, you can choose the option to collect your order from our workshop at checkout. We will notify you when your order is ready for collection.
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Returns and Exchanges
11. What is your return policy?
We accept returns and exchanges within 30 days of purchase for non-personalised items. Personalised items can only be returned if they are defective or damaged and there is a mistake on our side with it. Please see our Return Policy for more details.
12. How do I return an item?
To return an item, please contact our customer service team with your order details. They will provide you with instructions on how to proceed with the return.
13. What if my personalised item is incorrect or damaged?
If you receive an incorrect or damaged personalised item, please contact us immediately with a photo of the issue. We will arrange for a replacement or refund as necessary.
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Payment
14. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods. You can choose your preferred payment option at checkout.
15. Is it safe to use my credit card on your website?
Yes, we use secure encryption technology to ensure your payment information is protected. Your privacy and security are our top priorities.
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General
16. Do you offer gift wrapping?
Yes, we offer gift wrapping services for an additional fee. Please mention this at checkout.
17. Can I include a personalised message with my gift?
Yes, you can include a personalised message with your gift. There is an option to add a message during the checkout process.
18. How can I contact customer service?
You can contact our customer service team via phone, email, or through our social media channels. Our contact details are provided on the Contact Us page.
19. Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders for corporate gifting. Please contact us with your requirements for a personalised quote.
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20. How can I stay updated on new products and promotions?
You can subscribe to our newsletter to receive updates on new products, special offers, and promotions. Follow us on social media for the latest news and updates.